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Make a claim

Make a claim

Get in touch

Here’s everything you need to know about how to get in touch with us, or the companies that we work with.

Here's how you can get in touch

SunLife offer a range of straightforward and affordable products and services including over 50 life insurance, funeral plans, equity release and home insurance. We've partnered with a number of carefully selected companies to bring you some of these products and services. If you have one of those products, you'll need to call our partner directly who will be happy to help you. We've listed all their numbers for you below. But don't worry, whether you speak to us or one of our partners, you'll still get the same great service.

If you have a customer reference or policy number, it would be really useful if you could mention this when you get in touch. If you're making a claim, we'll need some additional information from you. How to make a claim.

 

Over 50 life insurance and life insurance

These products are/were provided by Phoenix Life Limited/AXA Wealth Ltd, trading as SunLife and include:

  • Guaranteed Over 50 Plan (over 50 life insurance)
  • SunLife Insurance (term life insurance)
  • Easycover (term life insurance)
  • 50 plus protector (over 50 life insurance)

If you would like to discuss one of the above plans, please call us on 0800 345 7766
Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm

If you have a question about an existing product, please call us on 0800 008 6060
Lines open Monday-Friday 8am-8pm

 

Over 55 Equity Release Service

If you would like to discuss Equity Release, please call us on 0800 633 5566. Lines open Monday-Thursday 9am-8pm, Friday 9am-7pm and Saturday 9am-5pm.

 

Funeral plans

Where Golden Charter are providing the funeral services

If you would like to discuss a Funeral Plan, please call us on 0800 904 7649. Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm.

If you would like to discuss an existing Funeral Plan:

Lines open Monday-Friday 9am-5pm

Lines open Monday-Friday 8am-8pm

 

Where Co-op Funeralcare are providing the funeral services

Lines open Monday-Friday 8am-9pm and Saturday-Sunday 9am-5pm

Lines open Monday-Friday 8am-8pm

*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.

Where Dignity are providing the funeral services

Lines open 24 hours a day, 7 days a week

Lines open Monday-Friday 8am-8pm

*Calls may be monitored or recorded for security and training purposes.

Other products

My Smarter (ISA)

Provided by Scottish Friendly

  • If you would like to discuss an existing ISA, call Scottish Friendly on 0333 323 5433

Lines open Monday-Friday 8.30am-5.30pm. You can also manage your ISA with the My Plans online service

Family Life Insurance

Provided by Scottish Friendly

  • If you would like to discuss an existing plan, call Scottish Friendly on 0333 323 5433

Lines open Monday-Friday 8.30am-5.30pm

SunLife Pet Insurance

Arranged and administered by Insurance Factory Limited

  • Call 0333 777 3642 Lines open Monday-Friday 8am-6pm and Saturday 9am-2pm

SunLife Home Insurance

Arranged and administered by BISL Limited

  • Call 0330 018 2059. Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm Sunday 10am to 4pm

SunLife Car Insurance

Arranged and administered by BISL Limited

  • Call 0330 018 2059. Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm Sunday 10am to 4pm

Wills

  • Provided by Just Wills - call 0845 120 4765 Lines open Monday-Friday 9am-5.30pm
  • Provided by Hugh James - call 029 2022 4871 Lines open Monday-Friday 9am-5.00pm

Other Home and contents insurance

Provided by Key Connect

  • Call 0800 496 0337 Lines open Monday-Friday 8am-8:30pm and Saturday 9am-6pm
Bonus Cashbuilder

This product is now administered by FriendsLife

Call charges vary depending on your phone provider. Calls may be monitored or recorded for security and training purposes.

 

Can't find what you're looking for?

If you can't find what you are looking for, contact us so that we can help you get in touch with the right person:

Phone

Call our UK call centre

This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help.

If you would like to discuss a plan, call 0800 904 7674
Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm

Calling from overseas? +44 (0) 800 904 7674

If you would like to discuss an existing plan, call 0800 008 6060
Lines open Monday-Friday 8am-8pm

Calls may be monitored or recorded for security and training purposes.

Mail

Or you can write to us

SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom

Back to claims

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife and who provides the SunLife Guaranteed Over 50 Plans?

SunLife Limited distributes financial products and services , registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom (registered in England and Wales, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427).

Phoenix Life Limited trades as SunLife and is the provider of the SunLife Guaranteed Over 50 Plan life insurance policies. Phoenix Life Limited’s registered office is at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom (registered in England and Wales, no. 1016269).

Who provides the Funeral Benefit Option?

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan, Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

Who provides the Funeral Plans?

Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals is not authorised or regulated for this activity by either the Financial Conduct Authority or the Prudential Regulation Authority. Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

The life insurance policy that pays for your funeral will be provided by Phoenix Life Limited, trading as SunLife.

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.