Get in touch
Here’s everything you need to know about how to get in touch with us, or the companies that we work with.
Here's how you can get in touch
SunLife offer a range of straightforward and affordable products and services including over 50 life insurance, funeral plans, equity release and home insurance. We've partnered with a number of carefully selected companies to bring you some of these products and services. If you have one of those products, you'll need to call our partner directly who will be happy to help you. We've listed all their numbers for you below. But don't worry, whether you speak to us or one of our partners, you'll still get the same great service.
If you have a customer reference or policy number, it would be really useful if you could mention this when you get in touch. If you're making a claim, we'll need some additional information from you. How to make a claim.
Over 50 life insurance and life insurance
These products are/were provided by Phoenix Life Limited/AXA Wealth Ltd, trading as SunLife and include:
- Guaranteed Over 50 Plan (over 50 life insurance)
- SunLife Insurance (term life insurance)
- Easycover (term life insurance)
- 50 plus protector (over 50 life insurance)
If you would like to discuss one of the above plans, please call us on 0800 345 7766
Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm
If you have a question about an existing product, please call us on 0800 008 6060
Lines open Monday-Friday 8am-8pm
Over 55 Equity Release Service
If you would like to discuss Equity Release, please call us on 0800 633 5566. Lines open Monday-Thursday 9am-8pm, Friday 9am-7pm and Saturday 9am-5pm.
Funeral plans
Where Golden Charter are providing the funeral services
If you would like to discuss a Funeral Plan, please call us on 0800 904 7649. Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm.
If you would like to discuss an existing Funeral Plan:
- If you paid in one go - call 0800 111 4514
Lines open Monday-Friday 9am-5pm
- If you pay with life insurance - call 0800 008 6060
Lines open Monday-Friday 8am-8pm
Where Co-op Funeralcare are providing the funeral services
- If you paid in one go - call 0345 602 0075*
Lines open Monday-Friday 8am-9pm and Saturday-Sunday 9am-5pm
- If you pay with life insurance - call 0800 008 6060
Lines open Monday-Friday 8am-8pm
*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.
Where Dignity are providing the funeral services
- If you paid in one go - call 0800 151 3719*
Lines open 24 hours a day, 7 days a week
- If you pay with life insurance - call 0800 008 6060
Lines open Monday-Friday 8am-8pm
*Calls may be monitored or recorded for security and training purposes.
Other products
My Smarter (ISA)
Provided by Scottish Friendly
- If you would like to discuss an existing ISA, call Scottish Friendly on 0333 323 5433
Lines open Monday-Friday 8.30am-5.30pm. You can also manage your ISA with the My Plans online service
Family Life Insurance
Provided by Scottish Friendly
- If you would like to discuss an existing plan, call Scottish Friendly on 0333 323 5433
Lines open Monday-Friday 8.30am-5.30pm
SunLife Pet Insurance
Arranged and administered by Insurance Factory Limited
- Call 0333 777 3642 Lines open Monday-Friday 8am-6pm and Saturday 9am-2pm
SunLife Home Insurance
Arranged and administered by BISL Limited
- Call 0330 018 2059. Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm Sunday 10am to 4pm
SunLife Car Insurance
Arranged and administered by BISL Limited
- Call 0330 018 2059. Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm Sunday 10am to 4pm
Wills
- Provided by Just Wills - call 0845 120 4765 Lines open Monday-Friday 9am-5.30pm
- Provided by Hugh James - call 029 2022 4871 Lines open Monday-Friday 9am-5.00pm
Other Home and contents insurance
Provided by Key Connect
- Call 0800 496 0337 Lines open Monday-Friday 8am-8:30pm and Saturday 9am-6pm
Bonus Cashbuilder
This product is now administered by FriendsLife
- Call 0345 732 2223 Lines open Monday-Friday 8am-8pm
Call charges vary depending on your phone provider. Calls may be monitored or recorded for security and training purposes.
Can't find what you're looking for?
If you can't find what you are looking for, contact us so that we can help you get in touch with the right person:
Call our UK call centre
This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help.
If you would like to discuss a plan, call 0800 904 7674
Lines open Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm
Calling from overseas? +44 (0) 800 904 7674
If you would like to discuss an existing plan, call 0800 008 6060
Lines open Monday-Friday 8am-8pm
Calls may be monitored or recorded for security and training purposes.
Or you can write to us
SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom
