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Pet insurance customers

For any query regarding your policy, you can call SunLife pet insurance on 0333 777 3642.

How to make a claim

Here is all the information that you need to make a claim for a pet insurance policy.

To make a claim for a SunLife pet insurance policy (arranged and administered by Insurance Factory Limited) call 0333 777 3642

Lines open Monday-Friday 8am-6pm & Saturday 9am-2pm.

A personalised claim form will be sent to you with your details already completed. The vet can also be paid direct if they have the capability set up. In the event the vet you see is not able to offer this facility or you have already made payment to the vet, you'll be sent a cheque. You will need to have the following information when you call:

  • Policy number
  • Pet's name
  • Nature of claim

Please keep all receipts and invoices you want to claim for, and send them to us with your completed claim form and any other documents that support your claim. Full details on how to make a claim are contained within the policy wording.

Financial support during Covid-19

We understand that our customers’ financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.

If you are paying for your cover by monthly instalments, and have not yet received financial support, you can apply for a deferral of payment. Should you wish to apply for this please click here, complete the form and we’ll be in touch with you.