Travel Insurance complaints and feedback

Here you will find all you need to know about making a complaint on your SunLife Travel Insurance policy.

When you get in touch, please have the following information to hand – name, address, postcode, telephone number and your policy and/or claim number.

Find the details below for:

• Complaint about the sale of your policy
• Complaint about a claim on your policy
• Gadget cover complaints

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Complaint about the sale of your policy

If you wish to make a complaint about your travel insurance policy, please contact Rock Insurance Services Limited on the contact details below. They will help resolve your problems or concerns directly.

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Complaint about a claim on your policy

If you wish to make a complaint about a claim on your policy, please contact AXA who will help resolve your problem directly.

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Gadget cover complaints

If you wish to make a complaint about a gadget claim, please contact Taurus Insurance Services Limited who will handle your problem directly.

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If you’re still unhappy with the outcome, you may wish to refer your complaint to the Financial Ombudsman Service. You will need to do this within six months of the final response.

You can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: 0800 0234 567 (free from a landline) or 0300 1239 123 (calls to this number are charged at the same rate as 01 or 02 numbers from a mobile).

Lines are open 8am to 5pm, Monday to Friday.

Email: complaint.info@financial-ombudsman.org.uk

Website:www.financial-ombudsman.org.uk