A really warm welcome to SunLife
Here at SunLife, we positively celebrate life after 50. For many of us, these can be the best years of our lives.
Our aim? To make later life a little easier for people by offering straightforward and affordable financial services. And we’ve been doing it for over two hundred years. We were the first UK company to offer life insurance without a medical – and we still do it today.
Simple. Certain. That's us.
We know that some of the most important things to our customers are affordability, simplicity and peace of mind.
Our products are specially designed to meet the needs of the over 50s – so you can feel more reassured, knowing you're prepared for later life.
Our customers are our inspiration, and our priority is treating them with respect, honesty and friendliness.
Perhaps that’s why they’ve helped us win Feefo’s Platinum Trusted Service Award for consistently excellent customer service.
Why we're the over 50s experts
SunLife is proud to have the UK's most popular over 50s plan, with over 800,000 people choosing us over other providers.
If it matters to you, it matters to us
We know that funeral costs are one of the main reasons why our customers come to us. Because of this, we keep a close eye on the industry and have been conducting the UK’s most thorough report on funeral costs for the last 18 years.
In our Big 50 Report, we talked in depth to 50,000 people in their 50s, 60s and 70s, to really understand their interests and ambitions.
This gives us first-hand insight into what we can offer people and means that our products and services are truly rewarding.
We continue to conduct our own research into life after 50 with reports on happiness in later life, finances after 50 and ageism. This research is used by the likes of the BBC, national newspapers and the UK government to help the nation understand what people really value in later life.
We also work with leading finance journalists and industry experts to offer tips and guides on how to make the most of your money and life – both before and during retirement.
A name you can trust
SunLife is a fully-regulated member of the Financial Conduct Authority(opens in a new tab), the Financial Services Compensation Scheme(opens in a new tab) and the Data and Marketing Association(opens in a new tab).
Our partner Dignity Funerals is listed by My Funeral matters as approved by the Financial Conduct Authority.
SunLife and Phoenix Group
SunLife is part of Phoenix Group(opens in a new tab), the UK’s largest long-term savings and retirement business.
Phoenix Group strives to be a force for good in our society, with the customer and sustainability(opens in a new tab) central to how they do business.
Together, we share an ambition to help every customer enjoy a life full of possibilities.
We’re committed to helping our customers save for their future, helping them to make the best decisions with their pensions and investments for years to come.
Awards and notable mentions
In 2016, our Welcome to Life After 50 campaign won ‘Best TV ad’ at the Mature Marketing Awards, ‘Best financial services ad’ at the Masters of Marketing Awards, and Gold at The Drum’s Cream Awards.
And in 2020, our Ageist Britain? report was nominated for two awards – a PR Moment Award and an AMEC Global Communication Effectiveness Award.
Meet some of the SunLife team
Director of Operations & Governance
Director of Finance
Director of Sales
Director of Commercial & Partnerships
Chief IS & Business Architect
Fancy joining us?
We're a small but passionate team. If you'd like to find out more about what it's like to work at SunLife, check out our careers page.
Get in touch
We love getting to know our customers. If you’d like to call or email us, here's where to find all our contact details.
Or why not connect with us on social media? You can check out all our latest news on Facebook(opens in a new tab), Instagram(opens in a new tab), YouTube(opens in a new tab), Twitter(opens in a new tab) and LinkedIn(opens in a new tab).
Frequently asked questions
Whether you have questions about our products, services or SunLife in general, we’re here to answer them. If you can’t find what you’re looking for in the FAQs below, contact us.
A: SunLife is owned by Phoenix Group, Europe’s largest life and pensions consolidator. It was previously owned by AXA until 2016.
A: SunLife’s history can be traced all the way back to 28th March 1810, when Sun Fire Office – the oldest documented insurance company in the world – launched a separate company offering life assurance.
It was named Sun Life Assurance Society, and is known today as SunLife.
A: At SunLife, we have three UK locations.
One in Wythall, Birmingham – this is the official registered address of our headquarters.
Our two other offices are located in Bristol and Basingstoke.
A: Mark Screeton is SunLife’s CEO. He joined SunLife in 2021 and brought with him extensive leadership experience and a vast knowledge of the financial services sector.
logo originate from?
A: The SunLife logo dates back to the eighteenth-century fire insurance mark – a sun symbol used originally by the Sun Fire Office.
Fire insurance marks were metal plaques that insurance companies hung outside the buildings they insured to show their fire brigade which buildings to save if there was a fire.
require a medical?
A: You don’t need a medical to apply for a SunLife's Guaranteed Over 50 Plan.
In fact, if you’re aged 50 to 85 we guarantee to accept you for the Guaranteed Over 50 Plan without asking any medical questions.
my SunLife gift card?
A: You can use your gift card from SunLife online, in a number of high street stores, and at many UK attractions. From Argos to Iceland, M&S and Boots, take a look at the full list of retailers(opens in a new tab) to see where you can treat yourself and your loved ones.
SunLife gift card balance?
A: If you need to manage your gift card balance, or spend it online or via an app, you can activate your SunLife gift card(opens in a new tab) online.
Checking your balance(opens in a new tab) is quick and easy – you just need to type in the long number on your gift card, then click the ‘view balance’ button.
SunLife’s contact number?
A: It’s easy to contact SunLife via email. Send your message to firstname.lastname@example.org and one of our experienced team will get back to you as soon as they can.
claim to SunLife?
A: You can make a claim over the phone or by writing to us. All the information you need to make a claim is in one place on this website. Just choose the product you wish to make a claim for and follow the simple instructions.
my SunLife policy number?
A: Your policy number is in the Welcome Pack we sent you when you took out your SunLife policy. It’s also printed on the letters you receive from SunLife about your policy. If you can’t find either of these mailings, you can contact us and our friendly team will be able to help.
SunLife insurance online?
A: Yes you can. Simply pay the money from your bank account into ours.
You’ll need the following details:
Our sort code: 16-04-00
Our account number: 31310859
Your reference: Your policy number
It’s important that you use your policy number as the reference so we can allocate your payment to the right policy.