SunLife Cookie Policy

What are cookies?

Cookies are small files that websites place on the device that you're using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you've made or preferences you've set during your visit.

We also use similar technologies referred to as ‘tags’, ‘tracking pixels’, ‘local storage’, ‘scripts’ etc. These are implemented on our website and may be used together with cookies to enable information to be stored on, or transmitted to and from, the device you use to access our site.

In this policy we collectively refer to all of these technologies as “cookies”. For more details on the main cookies we use, please see ‘The types of cookies we use on this site’ below.

How we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as applying for products and services. For example, if you want to get a number of quotes from our website during your visit, a cookie will remember the details that you first enter, which will mean that you won't have to re-enter your details every time you want a different quote.

Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.

Keeping your information safe

Our cookies do not store personal information such as your name, address, phone number or email, in a format that can be read. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

The information collected by cookies will not personally identify you, but will include information about computer settings, your connection to internet, IP address and interactions with our website. You can find out more about how we use and store your personal data in our Privacy Policy.

The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to other websites

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

The types of cookies we use on this site

Strictly necessary cookies

These cookies are essential for our online services and tools to work, ensuring you are served the correct content. They collect or record information that we need to make our site work. Common uses for this type of cookie include storing information needed to receive a quote or apply for a product or service on our website. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance cookies

These cookies help us to monitor and improve how our website works. Some common uses for this type of cookie include:

• Collecting information about which pages visitors go to most often
• Noting if visitors get any error messages from web pages
• Understanding which links visitors like to follow (including adverts) and which they choose not to
• The information collected using these cookies is aggregated and anonymous and cannot be used to identify an individual visitor. They just help us make a better website for you

Functionality cookies

These cookies allow us to provide you with enhanced features that remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

Common uses for this type of cookie include:

• Remembering how you like to use our site, such as what text size you like or what media software you use
• Remembering what topics you're interested in so we can provide you with related products, services and information
• The information we store in these cookies is encrypted so that only we can read it

Targeting and advertising cookies

These cookies may be set through our site by our advertising partners. They are used so that adverts provided to you are more relevant to you and to limit the number of times you see an advert. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

These cookies work by remembering the sorts of topics you've looked at and using this information to provide our own advertisements or to share the information with other advertisers.

They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

List of Selected Third Party Cookies and Their Uses

How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites. You can find out more about managing and switching off cookies at the independent website allaboutcookies.org.

You can update your cookie preferences using this link

Glossary of key terms

Cookies

Small files that websites place on the device that you're using to browse online. They are commonly used to record some aspect of your visit to a site, such as choices you've made or preferences you've set during your visit.

Pseudonymised

This is a method that replaces identifiable data with one or more artificial identifiers, called pseudonyms. The data record cannot be attributed to the individual without extra information, helping to protect their privacy and is preserved for analysis.

IP Address

The Internet Protocol address (or simply, IP) is a unique address that identifies a device on the Internet or a local network. It allows a system to be recognised by other systems connected to the internet in the form of a recognised digital signature.

Anonymised

This is a process of turning data into a format that does not identify individuals in any way, or in the future. The data record is completely changed into random alphanumeric or numeric characters, simply forming part of a wider sample.

SunLife Data Protection Officer

If you would like to contact the Phoenix Data Protection Officer directly in relation to this Cookies Policy, please use the following details:

SunLife Data Protection Officer
1 Wythall Green Way
Wythall
Birmingham
B47 6WG
Email: DataProtection@sunlife.co.uk
Phone: 020 3735 0577

This Cookie Policy was last updated July 2021