Making changes
Here’s everything you need to know about changes to your personal details or product.
How to make changes to your personal details or product
Please call us if:
- You would like to update your personal information – such as telephone number
- You want to make a change to a product that you have bought
- You want to cancel a product that you have bought
- You want to make any other changes to your policy or personal details
Contact details
SunLife offer a range of straightforward and affordable products and services such as over 50 life insurance, Guaranteed Inheritance Plan, funeral cover, and equity release. We've partnered with a number of carefully selected companies to bring you some of these products and services. If you have one of those products, you'll need to call our partner directly who will be happy to help you. We've listed all their numbers for you below. But don't worry, whether you speak to us or one of our partners, you'll still get the same great service.
If you have a customer reference or policy number, it would be really useful if you could mention this when you get in touch.
Over 50 life insurance and life insurance
These products are provided by SunLife and include:
- Guaranteed Over 50 Plan (over 50 life insurance)
- SunLife Insurance (term life insurance)
- Easycover (term life insurance)
- 50 plus protector (over 50 life insurance)
0800 008 6060 (lines open Monday – Friday 8am–8pm)
Guaranteed Inheritance Plan
To make a change, please call the Guaranteed Inheritance Plan Customer Service team:
- 0800 086 8937 (lines open Monday – Friday 8am–5pm)
Protected Funeral Payout Plan
Where Dignity are providing the funeral services
- 0800 008 6060 (lines open Monday – Friday 8am–8pm)
Funeral plans
Where Dignity are providing the funeral services
- If you pay with life insurance - 0800 008 6060 (lines open Monday – Friday 8am–8pm)
Where Golden Charter are providing the funeral services
- If you paid in one go – 0800 111 4514 (lines open Monday – Friday 9am–5pm)
- If you pay with life insurance - 0800 008 6060 (lines open Monday – Friday 8am–8pm)
Where Co-op Funeralcare are providing the funeral services
- If you paid in one go - 0345 602 0075* (lines open Monday – Friday 8am–9pm, Saturday and Sunday 9am–5pm)
- If you pay with life insurance – 0800 008 6060 (lines open Monday – Friday 8am–8pm)
*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have 'inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.
Other products
- My Smarter (ISA) (provided by Scottish Friendly) – 0333 323 5433 (lines open Monday – Friday 8.30am–5.30pm). You can also manage your ISA with the My Plans online service
- Family Life Insurance (provided by Scottish Friendly) – 0333 323 5433 (lines open Monday – Friday 8.30am-5.30pm)
Call charges vary depending on your phone provider. Calls may be monitored or recorded for security and training purposes.
Can't find what you're looking for?
If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.
Call our UK call centre on 0800 008 6060
Monday – Friday 8am-8pm.
This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help. Calls may be monitored or recorded for security and training purposes.
Or you can write to us
SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom