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Our accessibility policy

We want to ensure that every person accessing our website finds it easy to use. Here you’ll discover how we make this happen.

 

What is accessibility?

At SunLife, we’re committed to making our customers’ lives easier. That’s why, when designing our website, we made sure it’s simple and easy to access for all of our customers.

Our accessibility standards

We follow the Web Content Accessibility Guidelines (WCAG) 2.0 from the World Wide Web Consortium (W3C). These guidelines set out how to make web content more accessible to internet users, especially those with disabilities.

Additional code – known as WAI-ARIA landmark roles – has been used in the build of this website. Put simply, this code helps to increase the accessibility of web pages by describing the role of dynamic web page elements, such as forms and expandable menus, in greater detail. This extra information is particularly useful for describing web page content to visitors using screen readers or other assistive technology.

Our approach to design

To ensure we offer people the best experience when viewing our website, we created a website that is adaptable to all types of technology. So whether you’re sat at your desktop computer, browsing on your tablet or out and about using your mobile phone, the layout will adapt to any device.

To further support assistive technology – such as screen reading equipment – we have used Cascading Style Sheets (CSS). This technique separates styling information from content – allowing the text to be read more easily.

Relative font sizes have been used wherever possible, which enables users to change the text size in their web browser.

Navigation has been kept simple and consistent throughout the site – with the help of consumer test groups to provide feedback on website usability.

Our approach to links

All links on this website also contain additional information, which describe the link in greater detail. This can be viewed by hovering a mouse‚ or other pointing device over the link text.

Our approach to images

Where there are images on a web page, alternative or “alt text” has been used to describe the image and its purpose, which can be read by screen readers.

Our approach to pop-up windows

The use of pop-up windows on this site has been kept to a minimum. If a link opens a new browser window then this is explained in the title of the link.

Our approach to documents

The documents which are available to download on this website are Portable Document Format or PDF. If a link opens a PDF on this website, then this is explained in the title of the link.

How to adjust your browser

You can adjust your browser to suit you.

If you have a computer mouse with a scroll wheel, press and hold the Ctrl key and move the scroll wheel up and down to zoom in and out.

To make adjustments using the keyboard, press and hold the Ctrl key and press either the + plus or - minus keys on the top of the keyboard.

For more detailed information on changing the text size, colour and fonts in your browser, the BBC My web my way web page has a range of useful information and guides.

 

Return to SunLife

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife?

Phoenix Life Limited trades as SunLife and is the provider of the Guaranteed Over 50 Plan, SunLife Insurance and the life insurance policy payment option for Funeral Plans. Phoenix Life Limited’s registered office is at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 1016269). 

SunLife Limited distributes financial products and services and is a company limited by shares, registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427).

You can contact us by post at SunLife, PO Box 1395, Peterborough, PE2 2TR or by phone on 0800 008 6060.

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan, Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

Who provides the Funeral Plans?

Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

The life insurance policy that pays for your funeral will be provided by Phoenix Life Limited, trading as SunLife.

Who provides My Smarter (ISA)?

My Smarter (ISA) is provided by Scottish Friendly Asset Managers Limited. Authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services register, registration No. 188832. Member of The Investment Association. Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ.

Who provides the Will writing services?

Hugh James is authorised and regulated by the Solicitors Regulation Authority (SRA Number:303202).

The information contained on this website is based on Hugh James' understanding of the law of intestacy in England and Wales only as at April 2014. The law in Scotland and Northern Ireland is significantly different. This is for information purposes and is not intended to be legal advice.

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.