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Contact us

During the festive period we will be operating at reduced opening hours. Please call during these times to speak to someone about our products.

Normal opening hours will resume from Monday 5th January 2026.

Help with an existing plan

Guaranteed Over 50 Plan: Call 0800 008 6060

  • Sat 20th Dec and Sun 21st Dec: CLOSED
  • Mon 22nd Dec to Tues 23rd Dec: 8am – 8pm
  • Wed 24th Dec: 9am – 4pm
  • Thurs 25th to Sun 28th Dec: CLOSED
  • Mon 29th to Wed 31st Dec: 9am – 4pm
  • Thurs 1st Jan: CLOSED
  • Fri 2nd Jan: 8am – 8pm
  • Sat 3rd Jan and Sun 4th Jan: CLOSED

Guaranteed Inheritance Plan: Call 0800 086 8937

  • Sat 20th Dec and Sun 21st Dec: CLOSED
  • Mon 22nd Dec to Tues 23rd Dec: 8am – 5pm
  • Wed 24th Dec: 8am – 12:30pm
  • Thurs 25th to Sun 28th Dec: CLOSED
  • Mon 29th to Tues 30th Dec: 8am – 5pm
  • Wed 31st Dec: 8am – 12:30pm
  • Thurs 1st Jan: CLOSED
  • Fri 2nd Jan: 8am – 5pm
  • Sat 3rd Jan and Sun 4th Jan: CLOSED

Help taking out a new plan

Guaranteed Over 50 Plan: Call 0800 904 7674

  • Sat 20th Dec and Sun 21st Dec: CLOSED
  • Mon 22nd Dec to Wed 24th Dec: 9am – 5pm
  • Thurs 25th to Sun 28th Dec: CLOSED
  • Mon 29th to Wed 31st Dec: 9am – 5pm
  • Thurs 1st Jan: CLOSED
  • Fri 2nd Jan: 8am – 6pm
  • Sat 3rd Jan: 8am – 4pm
  • Sun 4th Jan: CLOSED

Guaranteed Inheritance Plan: The plan is available exclusively online.


Equity Release: Call 0800 633 5566

  • Sat 20th Dec and Sun 21st Dec: CLOSED
  • Mon 22nd Dec: 9am – 8pm
  • Tues 23rd to Sun 28th Dec: CLOSED
  • Mon 29th to Weds 31st Dec: 9am – 5:30pm
  • Thurs 1st Jan to Sun 4th: CLOSED

Alternatively, choose one of the options below for more information and details about what you may need for the call.

If you'd just like to get in touch, and are happy to be passed to the right team, please call 0800 008 6060

Or you can send us a message online

Calling from overseas? +44 (0) 1733 79 33 44

Give us feedback or make a complaint

Have something on your mind? We'd love to hear from you.

How to give us feedback or make a complaint