Contact us
During the festive period we will be operating at reduced opening hours. Please call during these times to speak to someone about our products.
Normal opening hours will resume from Monday 5th January 2026.
Help with an existing plan
Guaranteed Over 50 Plan: Call 0800 008 6060
- Sat 20th Dec and Sun 21st Dec: CLOSED
- Mon 22nd Dec to Tues 23rd Dec: 8am – 8pm
- Wed 24th Dec: 9am – 4pm
- Thurs 25th to Sun 28th Dec: CLOSED
- Mon 29th to Wed 31st Dec: 9am – 4pm
- Thurs 1st Jan: CLOSED
- Fri 2nd Jan: 8am – 8pm
- Sat 3rd Jan and Sun 4th Jan: CLOSED
Guaranteed Inheritance Plan: Call 0800 086 8937
- Sat 20th Dec and Sun 21st Dec: CLOSED
- Mon 22nd Dec to Tues 23rd Dec: 8am – 5pm
- Wed 24th Dec: 8am – 12:30pm
- Thurs 25th to Sun 28th Dec: CLOSED
- Mon 29th to Tues 30th Dec: 8am – 5pm
- Wed 31st Dec: 8am – 12:30pm
- Thurs 1st Jan: CLOSED
- Fri 2nd Jan: 8am – 5pm
- Sat 3rd Jan and Sun 4th Jan: CLOSED
Help taking out a new plan
Guaranteed Over 50 Plan: Call 0800 904 7674
- Sat 20th Dec and Sun 21st Dec: CLOSED
- Mon 22nd Dec to Wed 24th Dec: 9am – 5pm
- Thurs 25th to Sun 28th Dec: CLOSED
- Mon 29th to Wed 31st Dec: 9am – 5pm
- Thurs 1st Jan: CLOSED
- Fri 2nd Jan: 8am – 6pm
- Sat 3rd Jan: 8am – 4pm
- Sun 4th Jan: CLOSED
Guaranteed Inheritance Plan: The plan is available exclusively online.
Equity Release: Call 0800 633 5566
- Sat 20th Dec and Sun 21st Dec: CLOSED
- Mon 22nd Dec: 9am – 8pm
- Tues 23rd to Sun 28th Dec: CLOSED
- Mon 29th to Weds 31st Dec: 9am – 5:30pm
- Thurs 1st Jan to Sun 4th: CLOSED
Alternatively, choose one of the options below for more information and details about what you may need for the call.
- Make a claim or register a death
- Ask about a welcome gift
- Talk to us about your monthly payments
- Change your marketing preferences
- Update your policy or personal details
- Make a change to your My Smarter (ISA)
If you'd just like to get in touch, and are happy to be passed to the right team, please call 0800 008 6060
Or you can send us a message online
Calling from overseas? +44 (0) 1733 79 33 44
Give us feedback or make a complaint
Have something on your mind? We'd love to hear from you.