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Receiving marketing information

Here’s how to stop or change the way you receive marketing information from SunLife.

Changing the way you receive marketing information from SunLife

If you’d like us to change the way we contact you, all you need to do is let us know. You can tell us:

  • If you would prefer not to receive our marketing information
  • If you would like to opt back in to receive marketing information from us – including details of special offers
  • How often you would like to hear from us – this can be once a month, once every three months or once a year
  • How you would like to hear from us, including phone, email, mail and SMS (text message)

If you are opting out of marketing, we will update our records and remove you from future marketing. You may still receive marketing up to 8 weeks after you have opted out depending upon the type of marketing materials. For example, printed marketing materials are often produced weeks in advance.

 

What to tell us when you contact us

To help with your request, it would be really handy if you could give us the following information, as without it, we may not be able to respond to your request. Please tell us:

  • Your full name and title
  • Your full address and postcode
  • If you are an existing customer please tell us your policy number or customer reference
  • If you are contacting us because you have received a mailing from us, please give us the reference code from the letter. The code is a series of letters and numbers found above the barcode at the top of the letter.

 

How to contact us

Phone

Call our UK call centre on 0800 904 7678

Monday–Friday 8am-8pm and Saturday-Sunday 9am-5pm.

This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help. Calls may be monitored or recorded for security and training purposes.

Mail

Or you can write to us at

SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife and who provides the SunLife Guaranteed Over 50 Plans?

SunLife Limited distributes financial products and services , registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom (registered in England and Wales, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427).

Phoenix Life Limited trades as SunLife and is the provider of the SunLife Guaranteed Over 50 Plan life insurance policies. Phoenix Life Limited’s registered office is at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom (registered in England and Wales, no. 1016269).

Who provides the Funeral Benefit Option?

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan, Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

Who provides the Funeral Plans?

Dignity Funerals Ltd arranges and provides the funeral services, registered office: 4 King Edwards Court, Sutton Coldfield, West Midlands, B73 6AP (registered in England and Wales, No. 00041598). Dignity Funerals is not authorised or regulated for this activity by either the Financial Conduct Authority or the Prudential Regulation Authority. Dignity Funerals Ltd is a member of the National Association of Funeral Directors.

The life insurance policy that pays for your funeral will be provided by Phoenix Life Limited, trading as SunLife.

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.