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Receiving marketing information

Here’s how to stop or change the way you receive marketing information from SunLife.

Changing the way you receive marketing information from SunLife

If you’d like us to change the way we contact you, all you need to do is let us know. You can tell us:

  • If you would prefer not to receive our marketing information
  • If you would like to opt back in to receive marketing information from us – including details of special offers
  • How often you would like to hear from us – this can be once a month, once every three months or once a year
  • How you would like to hear from us, including phone, email, mail and SMS (text message)

If you are opting out of marketing, we will update our records and remove you from future marketing. You may still receive marketing up to 30 days after you have opted out depending upon the type of marketing materials. For example, printed marketing materials are often produced weeks in advance.

What to tell us when you contact us

To help with your request, it would be really handy if you could give us the following information, as without it, we may not be able to respond to your request. Please tell us:

  • Your full name and title
  • Your full address and postcode
  • If you are an existing customer please tell us your policy number or customer reference
  • If you are contacting us because you have received a mailing from us, please give us the reference code from the letter. The code is a series of letters and numbers found above the barcode at the top of the letter.

How to contact us



Call our UK call centre on 0800 904 7678

Monday–Friday 8am–8pm.

This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help. Calls may be monitored or recorded for security and training purposes.


Or you can write to us at

PO Box 1395
United Kingdom



You can email your query to us, but for your own safety please do not include any sensitive information such as bank details etc. Email us at