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Making payments

Here’s everything you need to know about making a payment to us.

Making a payment to us

Please call us if:

  • You would like to check when your payments are due
  • You would like to change the date that your payments are taken
  • You have missed a payment and you would like to arrange one over the telephone
  • You have any other query about payments

 

Contact details

SunLife offer a range of straightforward and affordable products including over 50 life insurance, funeral plans, life insurance, home insurance, pet insurance, ISAs and Will writing services. We've partnered with a number of carefully selected companies to bring you some of these products and services. If you have one of those products, you'll need to call our partner directly who will be happy to help you. We've listed all their numbers for you below. But don't worry, whether you speak to us or one of our partners, you'll still get the same great service.

If you have a customer reference or policy number, it would be really useful if you could mention this when you get in touch.

Over 50 life insurance and life insurance

These products are provided by SunLife and include:

  • Guaranteed Over 50 Plan (over 50 life insurance)
  • SunLife Insurance (term life insurance)
  • Easycover (term life insurance)
  • 50 plus protector (over 50 life insurance)

0800 008 6060 (lines open Monday - Friday 8am-8pm)

Funeral plans

Where Dignity are providing the funeral services

  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 8am-8pm)

Where Golden Charter are providing the funeral services

  • If you paid in one go - 0800 111 4514 (lines open Monday - Friday 9am-5pm)
  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 8am-8pm)

Where Co-op Funeralcare are providing the funeral services

  • If you paid in one go - 0345 602 0075* (lines open Monday - Friday 8am-9pm, Saturday and Sunday 9am-5pm)
  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 8am-8pm)

*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have 'inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.

Other products

  • My Smarter (ISA) (provided by Scottish Friendly) - 0333 323 5433. (lines open Monday to Friday 8.30am-5.30pm). You can also manage your ISA with the My Plans online service
  • Family Life Insurance (provided by Scottish Friendly) - 0333 323 5433. (lines open Monday to Friday 8.30am-5.30pm)
  • SunLife Pet Insurance (arranged and administered by BDML Connect Limited) - 0333 777 3642. (lines open Monday to Friday 9am-6pm & Saturday 9am-2pm)
  • SunLife Home Insurance (arranged and administered by BISL Limited) - call directly on 0330 018 2059. (Lines are open: Monday to Friday 8am to 9pm, including public holidays. Saturday 9am to 5pm Sunday 10am to 4pm)
  • SunLife Car Insurance (arranged and administered by BISL Limited) – call directly on 0330 018 2886. (Lines are open: Monday to Friday 8am to 9pm, including public holidays. Saturday 9am to 5pm and Sunday 10am to 4pm)
  • Wills (provided by Just Wills) - 0845 120 4765 (lines open Monday - Friday 9am-5.30pm)
  • Wills (provided by Hugh James) - 029 2022 4871 (lines open Monday - Friday 9am-5pm)
  • Other Home and contents insurance (arranged and administered by One Insurance Solution, a trading style of Brightside Insurance Services Ltd.) - 0800 804 4964. (lines open Monday to Friday 9am-6pm & Saturday 9am-1pm)
  • Other Home and contents insurance (provided by Key Connect) - 0800 496 0337 (lines open Monday - Friday 8am-8.30pm, Saturday 9am-6pm)
  • Bonus Cashbuilder (this product is now administered by FriendsLife) - 0345 732 2223 (lines open Monday - Friday 8am-8pm)

Call charges vary depending on your phone provider. Calls may be monitored or recorded for security and training purposes.

 

Can't find what you're looking for?

If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.

Phone

Call our UK call centre on 0800 008 6060

Monday – Friday 8am-8pm. 

This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help. Calls may be monitored or recorded for security and training purposes.

Mail

Or you can write to us

SunLife
PO Box 1395 
Peterborough
PE2 2TR

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife? 

Phoenix Life Limited trades as SunLife and is the provider of the Guaranteed Over 50 Plan, SunLife Insurance and the life insurance policy payment option for Funeral Plans. Phoenix Life Limited’s registered office is at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 1016269). Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and is entered on the Financial Services Register (registration no. 110418). As part of SunLife’s commitment to quality service and security, telephone calls may be recorded.

SunLife Limited distributes financial products and services and is a company limited by shares, registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427).

You can contact us by post at SunLife, PO Box 1395, Peterborough, PE2 2TR or by phone on 0800 008 6060.

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan the funeral services are arranged and provided by Dignity Funerals Limited. Dignity Funerals Limited is a company registered in England and Wales No. 00041598. VAT registered No. 486 6081 14. 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. Telephone No. 0121 354 1557. Fax No. 0121 355 808. Part of Dignity plc. A British Company. Dignity is not authorised or regulated for this activity by the Financial Conduct Authority or the Prudential Regulation Authority but is a member of the National Association of Funeral Directors.

Who provides the Funeral Plans?

The funeral services are arranged and provided by Dignity Funerals Ltd which is not authorised or regulated for this activity by the Financial Conduct Authority or the Prudential Regulation Authority but is a member of the National Association of Funeral Directors.

The life insurance policy that pays for your funeral will be provided by Phoenix Life Limited, trading as SunLife.

Who provides My Smarter (ISA)?

My Smarter (ISA) is provided by Scottish Friendly Asset Managers Limited. Authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services register, registration No. 188832. Member of The Investment Association. Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ.

Who provides the Will writing services?

Hugh James is authorised and regulated by the Solicitors Regulation Authority (SRA Number:303202).

The information contained on this website is based on Hugh James' understanding of the law of intestacy in England and Wales only as at April 2014. The law in Scotland and Northern Ireland is significantly different. This is for information purposes and is not intended to be legal advice.

Who provides Family Life Insurance?

SunLife Family Life Insurance is provided by Scottish Friendly Assurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details can be found on the Financial Services register (registration number 110002). Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ. 

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.