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Making payments

Here’s everything you need to know about making a payment to us.

Making a payment to us

Your payment will take three working days to clear, if you pay by bank or Post Office. It will take five working days to clear if you pay by post. We don’t issue receipts.

Important: When you make a payment, please use your policy number as your payment reference. This helps us identify which policy the payment is for. (If your policy number isn’t used as the reference, we can’t allocate your payment to the correct policy.)

Cheque

Please make the cheque payable to "Sun Life" and write your name [Policy holders name] and policy number [Policy number] on the back.

Send to address:
Sun Life, PO Box 1395, Peterborough, PE2 2TR, United Kingdom.

Online

Pay directly to our account:

*Sort Code: 16-04-00

*Account Number: 31310859

*Reference: [Policy number]

Giro

Please call us on 0800 008 6060 if you would like a Giro slip to be sent to you.

Once we have received payment for the arrears, future payments can also be made by:

Direct Debit

If you would like to pay by Direct Debit or have updated your bank details, please contact us on 0800 008 6060, and we will issue a new Direct debit to you for completion.

Questions about payments

Please call us if:

  • You would like to check when your payments are due
  • You would like to change the date that your payments are taken
  • You have missed a payment and you would like to discuss your options over the telephone
  • You have any other query about payments

 

Contact details

SunLife offer a range of straightforward and affordable products including over 50 life insurance, funeral plans, life insurance, home insurance, pet insurance, ISAs and Will writing services. We've partnered with a number of carefully selected companies to bring you some of these products and services. If you have one of those products, you'll need to call our partner directly who will be happy to help you. We've listed all their numbers for you below. But don't worry, whether you speak to us or one of our partners, you'll still get the same great service.

If you have a customer reference or policy number, it would be really useful if you could mention this when you get in touch.

Over 50 life insurance and life insurance

These products are provided by SunLife and include:

  • Guaranteed Over 50 Plan (over 50 life insurance)
  • SunLife Insurance (term life insurance)
  • Easycover (term life insurance)
  • 50 plus protector (over 50 life insurance)

0800 008 6060 (lines open Monday - Friday 9am-5pm)

Funeral plans

Where Dignity are providing the funeral services

  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 9am-5pm)

Where Golden Charter are providing the funeral services

  • If you paid in one go - 0800 111 4514 (lines open Monday - Friday 9am-5pm)
  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 9am-5pm)

Where Co-op Funeralcare are providing the funeral services

  • If you paid in one go - 0345 602 0075* (lines open Monday - Friday 8am-9pm, Saturday and Sunday 9am-5pm)
  • If you pay with life insurance - 0800 008 6060 (lines open Monday - Friday 9am-5pm)

*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have 'inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.

Other products

  • My Smarter (ISA) (provided by Scottish Friendly) - 0333 323 5433. (lines open Monday to Friday 8.30am-5.30pm). You can also manage your ISA with the My Plans online service
  • Family Life Insurance (provided by Scottish Friendly) - 0333 323 5433. (lines open Monday to Friday 8.30am-5.30pm)
  • SunLife Pet Insurance (arranged and administered by Insurance Factory Limited) - 0333 777 3642. (lines open Monday to Friday 9am-6pm & Saturday 9am-2pm)
  • SunLife Home Insurance (arranged and administered by BISL Limited) - call directly on 0330 018 2059. (Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm Sunday 10am to 4pm)
  • SunLife Car Insurance (arranged and administered by BISL Limited) – call directly on 0330 018 2886. (Lines are open: Monday to Friday 8am to 9pm and 9am to 5pm on public holidays. Saturday 9am to 5pm and Sunday 10am to 4pm)
  • Wills (provided by Just Wills) - 0845 120 4765 (lines open Monday - Friday 9am-5.30pm)
  • Wills (provided by Hugh James) - 029 2022 4871 (lines open Monday - Friday 9am-5pm)
  • Other Home and contents insurance (arranged and administered by One Insurance Solution, a trading style of Brightside Insurance Services Ltd.) - 0800 804 4964. (lines open Monday to Friday 9am-6pm & Saturday 9am-1pm)
  • Other Home and contents insurance (provided by Key Connect) - 0800 496 0337 (lines open Monday - Friday 8am-8.30pm, Saturday 9am-6pm)
  • Bonus Cashbuilder (this product is now administered by FriendsLife) - 0345 732 2223 (lines open Monday - Friday 8am-8pm)

Call charges vary depending on your phone provider. Calls may be monitored or recorded for security and training purposes.

 

Can't find what you're looking for?

If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.

Phone

Call our UK call centre on 0800 008 6060

Monday – Friday 8am-8pm. 

This is the quickest way for us to answer your query. Our friendly, experienced team will be happy to help. Calls may be monitored or recorded for security and training purposes.

Mail

Or you can write to us

SunLife
PO Box 1395 
Peterborough
PE2 2TR
United Kingdom