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Financial Crime

Our Financial Crime Policy outlines how we may verify your identity to prevent fraud and money laundering.

To make sure you’re safe, to verify your identity and prevent financial crime, SunLife Limited and Phoenix Life Limited may use and share your information with any company within the Phoenix Group, with companies who work for us and with appropriate organisations.

We may also search, send your details to, and use information from third party verification service providers and financial crime and credit reference agencies (Third Parties). This involves checking your details against databases these Third Parties use. Phoenix Group and these Third Parties may keep a record of the search, the results of the search, any suspicions of financial crime and the details may be used to assist other companies for verification and identification purposes. Don’t worry, the search is not a credit check and your credit rating should be unaffected.

How what we do helps protect you

  • Prevent financial crime (e.g. fraud, money laundering)
  • Verify the identity of policyholders/ex-policyholders
  • Trace and validate beneficiaries or recover debt
  • Make decisions about your policy

Appropriate organisations may include (but are not limited to) the Police, the Financial Conduct Authority and the Prudential Regulation Authority, Department for Work & Pensions and Association of British Insurers. The third party verification service providers, financial crime and credit reference agencies may include (but are not limited to), CallCredit, Equifax and Experian.

By accepting our Terms of Use you are giving consent to these activities which will make it easier for you to do business with us and help prevent financial crime. For more information please write to the Money Laundering Reporting Officer at, 1 Wythall Green Way, Wythall, Birmingham B47 6WG, United Kingdom.

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