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Financial Crime

We have a Financial Crime Prevention Policy in place to ensure compliance with all legal and regulatory anti-money laundering and counter terrorist and proliferation financing obligations. We apply Customer Due Diligence processes in line with the UK Money Laundering Regulations and Joint Money Laundering Steering Group (JMLSG) Guidance to all business relationships and transactions.

How this helps to protect you:

  • Verifying the identity of policyholders or beneficiaries. At the claims stage this ensures we can make payment to the right person in a timely manner.
  • Assist in the administration of your Policy throughout our relationship.

This enables us to protect customers from financial crimes such as fraud and scams.

Scams can range from amateurish attempts at fraud to highly sophisticated criminal acts. Whilst knowing the difference between legitimate and illegitimate communications isn’t always easy, there are some tell-tale signs that may help you identify different tricks that life insurance scammers use.

We are aware that customers have received calls from third parties purporting to be from or associated with SunLife. These calls aim to sell alternative products while discouraging customers to retain their SunLife product. We suspect these calls are from lead generation companies looking to gain commission for new alternative products, and these products may not be suitable for you, so please check the details before going ahead.

If you’re called by someone who claims to be from a financial firm. They may offer you a deal that sounds suspiciously good, or they may claim your Policy needs to be reviewed. If the caller asks for your personal or financial information, it’s time to hang up the phone. You could search on the internet to see if you were called from a real insurance company phone number, but bear in mind that scammers often use fake websites to make them appear to be credible. It is worth checking the domain name for any clues that the site is fraudulent.

Avoid and report internet scams and phishing

If you have any concerns regarding an unusual contact, please call us 0800 008 6060 and we will be happy to put you through to the right team.

You can report misleading websites, emails, phone numbers, phone calls or text messages you think may be suspicious on GOV.UK website.

Useful Links

For more information please write to the Money Laundering Reporting Officer at, 1 Wythall Green Way, Wythall, Birmingham B47 6WG, United Kingdom.


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