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Our accessibility policy

We want to ensure that every person accessing our website finds it easy to use. Here you’ll discover how we make this happen.

What is accessibility?

At SunLife, we’re committed to making our customers’ lives easier. That’s why, when designing our website, we made sure it’s simple and easy to access for all of our customers.

Our accessibility standards

We follow the Web Content Accessibility Guidelines (WCAG) 2.0 from the World Wide Web Consortium (W3C). These guidelines set out how to make web content more accessible to internet users, especially those with disabilities.

Additional code – known as WAI-ARIA landmark roles – has been used in the build of this website. Put simply, this code helps to increase the accessibility of web pages by describing the role of dynamic web page elements, such as forms and expandable menus, in greater detail. This extra information is particularly useful for describing web page content to visitors using screen readers or other assistive technology.

Our approach to design

To ensure we offer people the best experience when viewing our website, we created a website that is adaptable to all types of technology. So whether you’re sat at your desktop computer, browsing on your tablet or out and about using your mobile phone, the layout will adapt to any device.

To further support assistive technology – such as screen reading equipment – we have used Cascading Style Sheets (CSS). This technique separates styling information from content – allowing the text to be read more easily.

Relative font sizes have been used wherever possible, which enables users to change the text size in their web browser.

Navigation has been kept simple and consistent throughout the site – with the help of consumer test groups to provide feedback on website usability.

Our approach to links

All links on this website also contain additional information, which describe the link in greater detail. This can be viewed by hovering a mouse‚ or other pointing device over the link text.

Our approach to images

Where there are images on a web page, alternative or “alt text” has been used to describe the image and its purpose, which can be read by screen readers.

Our approach to pop-up windows

The use of pop-up windows on this site has been kept to a minimum. If a link opens a new browser window then this is explained in the title of the link.

Our approach to documents

The documents which are available to download on this website are Portable Document Format or PDF. If a link opens a PDF on this website, then this is explained in the title of the link.

How to adjust your browser

You can adjust your browser to suit you.

If you have a computer mouse with a scroll wheel, press and hold the Ctrl key and move the scroll wheel up and down to zoom in and out.

To make adjustments using the keyboard, press and hold the Ctrl key and press either the + plus or - minus keys on the top of the keyboard.

For more detailed information on changing the text size, colour and fonts in your browser, the BBC My web my way web page has a range of useful information and guides.

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife?

AXA Wealth Ltd trades as SunLife and is the provider of the Guaranteed Over 50 Plan, SunLife Insurance and the life insurance policy payment option for Funeral Plans. AXA Wealth Ltd is a company limited by shares and the registered office is at 1 Wythall Green Way, Wythall, Birmingham B47 6WG (registered in England, No. 01225468). AXA Wealth Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AXA Wealth Ltd is entered on the Financial Services Register (registration no. 119201).

SunLife Limited distributes financial products and services and is a company limited by shares, registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427). 

‘SunLife’ (comprising of the companies AXA Wealth Services Limited, AXA Wealth Limited and AXA Sun Life Direct Limited) has been acquired by Pearl Life Holdings Limited (and now forms part of the Phoenix Group – www.thephoenixgroup.com). ‘AXA’ is a trademark that is owned by AXA SA and will be used for a short period under a licence granted by AXA SA to the Phoenix Group.

Pearl Life Holdings Limited is registered in England (4560778) at 1 Wythall Green Way, Wythall, Birmingham B47 6WG. As part of the Phoenix Group, AXA Wealth Limited will continue to be authorised by the Prudential Regulation Authority and regulated by Prudential Regulation Authority and Financial Conduct Authority. AXA Wealth Services Limited will continue to be regulated by the Financial Conduct Authority.

You can contact us by post at SunLife, PO Box 7054, Willenhall, WV1 9ZH or by phone on 0800 008 6060. As part of our commitment to quality service and security, calls may be recorded.

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan the funeral services are arranged and provided by Dignity Funerals Limited. Dignity Funerals Limited is a company registered in England and Wales No. 00041598. VAT registered No. 486 6081 14. 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. Telephone No. 0121 354 1557. Fax No. 0121 355 808. Part of Dignity plc. A British Company. Dignity are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority but are registered providers with the Funeral Planning Authority.

Who provides the Funeral Plans?

The funeral services are arranged by a funeral director selected by Golden Charter Ltd. Golden Charter Ltd are not required to be authorised or regulated by the Financial Conduct Authority or the Prudential Regulation Authority in relation to funeral plans but are registered providers with the Funeral Planning Authority.

If you choose to pay for your funeral in one go, with a single payment, you will have a contract with Golden Charter. The funeral services will be arranged by a funeral director selected by Golden Charter Ltd.

If you choose to pay for your funeral with a life insurance policy, the policy will be provided by AXA Wealth Ltd, trading as SunLife. The funeral services will be arranged by a funeral director selected by Golden Charter Ltd.

Who provides My Smarter (ISA)?

My Smarter (ISA) is provided by Scottish Friendly Asset Managers Limited. Authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services register, registration No. 188832. Member of The Investment Association. Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ.

Who provides the Will writing services?

Hugh James is authorised and regulated by the Solicitors Regulation Authority (SRA Number:303202).

The information contained on this website is based on Hugh James' understanding of the law of intestacy in England and Wales only as at April 2014. The law in Scotland and Northern Ireland is significantly different. This is for information purposes and is not intended to be legal advice.

Who provides Family Life Insurance?

SunLife Family Life Insurance is provided by Scottish Friendly Assurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details can be found on the Financial Services register (registration number 110002). Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ. 

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.