Guaranteed Over 50 Plan claims
Here's all the information that you need to make a claim for a Guaranteed Over 50 Plan
Making a claim by phone
Call our UK call centre on 0800 008 6060
Monday - Friday 8am-8pm.
Our friendly, experienced team are here to help. Calls may be monitored or recorded for security and training purposes.
The person making the claim will need to:
- Confirm that the death has been registered and the death certificate has been received
- Provide the death certificate entry number and registration district
- Confirm that the death occurred on the UK mainland
Our team will then guide you through the rest of the claims process.
Making a claim online
Send us your claim securely online with our claim form.
Making a claim in writing
The person making the claim will need to send us:
- The Policy Schedule
- The name of the person making the claim and evidence of their entitlement to the policy proceeds
- The name and date of birth of the policy holder
- The original death certificate
- The account number and sort-code of the bank account where the cash sum is to be paid
- A copy of the policyholder's Will if there is one
If any of these documents are not available, the person making the claim should call us on 0800 008 6060.
This information should be sent to us at:
SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom
Funeral Benefit Option
If the Guaranteed Over 50 Plan comes with Funeral Benefit Option, the person making the claim will need to contact Dignity, Co‑op Funeralcare or Golden Charter directly, depending on the plan provider. The name of the funeral provider will be available in the Welcome Pack received from the funeral provider.
Making a claim for Funeral Benefit Option from Dignity
To make a claim call you can call 0800 456 1047* (lines open 24 hours a day, 7 days a week).
To process the claim, Dignity will need:
- The full name and address of the policyholder
- The SunLife policy number
- The Dignity reference number
- The original death certificate
*Calls may be monitored or recorded for security and training purposes.
Making a claim for Funeral Benefit Option from Co‑op Funeralcare
To make a claim call either 0345 602 0075* (lines open Monday - Friday 8am-9pm; Saturday and Sunday 9am-5pm excluding public holidays) or a local Co‑op Funeralcare Funeral Home.
Co‑op Funeralcare will need:
- The full name and address of the policyholder
- The SunLife policy number
- Co‑op Funeralcare Funeral Planning number
- The original death certificate
*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.
Making a claim for Funeral Benefit Option from Golden Charter
To make a claim call you can call 0800 833 800* (lines open Monday - Friday 9am-5pm).
To process the claim, Golden Charter will need:
- The full name and address of the policyholder
- The SunLife policy number
- The Golden Charter reference number
- The original death certificate
*Calls may be monitored or recorded for security and training purposes.
Not sure which funeral provider to ring?
If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.
Other help and support
If you’re suffering from a bereavement, here are some useful helplines.
People to talk to:
- Samaritans offer 24-hour help, 365 days a year – Call 116 123
- Cruse Bereavement Care offer support, advice and information when someone dies – Call 0844 477 9400
- Macmillan Cancer Support offer support from bereavement from cancer – Call 0808 808 0000
- Marie Curie offer care and support through terminal illness – Call 0800 090 2309
Other support and practical advice:
- NHS coping with bereavement advice
- GOV.uk offers a step by step guide of what to do when someone dies
- MoneyHelper for how to deal with money after a death
- Citizens Advice for advice on arrangements after a death
These links are provided for convenience and information purposes only. SunLife is not responsible for pages maintained by external sites.
Call our UK call centre on 0800 008 6060
Monday – Friday 8am-8pm.
Calls may be monitored or recorded for security and training purposes.