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Make a claim

Guaranteed Over 50 Plan claims

Here's all the information that you need to make a claim for a Guaranteed Over 50 Plan.

If the plan comes with the Funeral Benefit Option, you'll need to contact the relevant funeral directors. Find out more information about who you need to contact.

On this page:

Make a claim by phone

Call our UK call centre on 0800 008 6060. Lines are open Monday–Friday, 8am–8pm. 

Our friendly, experienced team are here to help. Calls may be monitored or recorded for security and training purposes.

The person making the claim will need to:

  • Confirm the death has been registered and that the death certificate has been received
  • Provide the death certificate entry number and registration district
  • Confirm that the death occurred on the UK mainland

Our team will then guide you through the rest of the claims process.

Make a claim online

Send us the claim securely online with our claim form.

You only need to raise one bereavement claim through our website, which we’ll process for you as soon as possible. We’ll contact you directly if we have any queries.

Make a claim in writing

To make a claim in writing, please follow these two steps:

1. Gather the documents you need to make the claim

You'll need to send us:

  • The name of the person making the claim
  • The name and date of birth of the policy holder
  • The original death certificate
  • The account number and sort code of the bank account where the cash sum is to be paid
  • A copy of the policyholder's will (if there is one)

If any of these documents aren’t available, call us on 0800 008 6060.

2. Send the claim form by post

Send these documents to us at:

SunLife
PO Box 1395
Peterborough
PE2 2TR
United Kingdom

If you have any questions along the way, please call us on 0800 008 6060. Our team will be happy to walk you through it.

Once we have everything we need, payment will be made via direct credit into the bank details you give us. It’s important your contact details are clear so we can get in touch if any information is missing, or if we need anything else.

Some of our marketing material is printed up to 28 days in advance. We apologise if this means you receive any of this addressed to your loved one in the meantime.

Claiming the Funeral Benefit Option

If the Guaranteed Over 50 Plan comes with the Funeral Benefit Option, you'll need to contact Dignity, Co‑op Funeralcare or Golden Charter directly, depending on the plan provider. The name of the funeral provider will be in the Welcome Pack they sent when the Funeral Benefit Option was chosen.

Make a claim for the Funeral Benefit Option from Dignity

To make a claim call you can call 0800 456 1047*. Lines are open 24 hours a day, seven days a week.

To process the claim, Dignity will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • The Dignity reference number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes.

Make a claim for the Funeral Benefit Option from Co‑op Funeralcare

To make a claim call either 0345 602 0075*. Lines are open Monday–Friday, 8am–9pm; Saturday and Sunday 9am–5pm, excluding public holidays. Or you can visit a local Co‑op Funeralcare funeral ome.

Co‑op Funeralcare will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • Co‑op Funeralcare Funeral Planning number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes with your package these calls are included. However, you may wish to check with your call provider.

Make a claim for the Funeral Benefit Option from Golden Charter

To make a claim call you can call 0800 833 800*. Lines are open Monday–Friday, 9am–5pm.

To process the claim, Golden Charter will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • The Golden Charter reference number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes.

Not sure which funeral provider to contact?

If you’re not sure which company the Funeral Benefit Option is with, call us on 0800 008 6060 so we can help you get in touch with the right person.

Other help and support

If you’re suffering from a bereavement, here are some useful helplines.

These links are provided for convenience and information purposes only. SunLife is not responsible for pages maintained by external sites.

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