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Guaranteed Over 50 Plan claims

Here is all the information that you need to make a claim for a Guaranteed Over 50 Plan.

Making a claim by phone

Call our UK call centre on 0800 008 6060

Monday - Friday 8am-8pm. 

Our friendly, experienced team are here to help. Calls may be monitored or recorded for security and training purposes.

The person making the claim will need to:

  • Confirm that the death has been registered and the death certificate has been received
  • Provide the death certificate entry number and registration district
  • Confirm that the death occurred on the UK mainland

Our team will then guide you through the rest of the claims process.

Making a claim in writing

The person making the claim will need to send us:

  • The Policy Schedule
  • The name of the person making the claim and evidence of their entitlement to the policy proceeds
  • The name and date of birth of the policy holder
  • The original death certificate
  • The account number and sort-code of the bank account where the cash sum is to be paid
  • A copy of the policyholder's Will if there is one

If any of these documents are not available, the person making the claim should call us on 0800 008 6060.

This information should be sent to us at:

SunLife
PO Box 1395
Peterborough
PE2 2TR

Funeral benefit option

If the Guaranteed Over 50 Plan comes with funeral benefit option, the person making the claim will need to contact Co‑op Funeralcare, Dignity or Golden Charter directly, depending on the plan provider. The name of the funeral provider will be available in the Welcome Pack received from the funeral provider.

Making a claim for funeral benefit option from Co‑op Funeralcare

To make a claim call either 0345 602 0075* (lines open Monday - Friday 8am-9pm; Saturday and Sunday 9am-5pm excluding public holidays) or a local Co‑op Funeralcare Funeral Home.

Co‑op Funeralcare will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • Co‑op Funeralcare Funeral Planning number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.

Making a claim for funeral benefit option from Golden Charter

To make a claim call you can call 0800 171 2077* (lines open Monday - Friday 9am-5pm).

To process the claim, Golden Charter will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • The Golden Charter reference number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes.

Making a claim for funeral benefit option from Dignity

To make a claim call you can call 0800 456 1047* (lines open 24 hours a day, 7 days a week).

To process the claim, Dignity will need:

  • The full name and address of the policyholder
  • The SunLife policy number
  • The Dignity reference number
  • The original death certificate

*Calls may be monitored or recorded for security and training purposes.

Not sure which funeral provider to ring?

If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.

Phone

Call our UK call centre on 0800 008 6060

Monday – Friday 8am-8pm.

Calls may be monitored or recorded for security and training purposes.

Here's the information that you need to know about who we are and the other companies that we work with in order to provide our products and services.

Who are SunLife? 

Phoenix Life Limited trades as SunLife and is the provider of the Guaranteed Over 50 Plan, SunLife Insurance and the life insurance policy payment option for Funeral Plans. Phoenix Life Limited’s registered office is at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 1016269). Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and is entered on the Financial Services Register (registration no. 110418). As part of SunLife’s commitment to quality service and security, telephone calls may be recorded.

SunLife Limited distributes financial products and services and is a company limited by shares, registered office: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG (registered in England, no. 05460862). SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427).

You can contact us by post at SunLife, PO Box 1395, Peterborough, PE2 2TR or by phone on 0800 008 6060.

If you choose to add Funeral Benefit Option to your Guaranteed Over 50 Plan the funeral services are arranged and provided by Dignity Funerals Limited. Dignity Funerals Limited is a company registered in England and Wales No. 00041598. VAT registered No. 486 6081 14. 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. Telephone No. 0121 354 1557. Fax No. 0121 355 808. Part of Dignity plc. A British Company. Dignity are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority but are registered providers with the Funeral Planning Authority.

Who provides the Funeral Plans?

The funeral services are arranged by a funeral director selected by Golden Charter Ltd. Golden Charter Ltd are not required to be authorised or regulated by the Financial Conduct Authority or the Prudential Regulation Authority in relation to funeral plans but are registered providers with the Funeral Planning Authority.

If you choose to pay for your funeral in one go, with a single payment, you will have a contract with Golden Charter. The funeral services will be arranged by a funeral director selected by Golden Charter Ltd.

If you choose to pay for your funeral with a life insurance policy, the policy will be provided by AXA Wealth Ltd, trading as SunLife. The funeral services will be arranged by a funeral director selected by Golden Charter Ltd.

Who provides My Smarter (ISA)?

My Smarter (ISA) is provided by Scottish Friendly Asset Managers Limited. Authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services register, registration No. 188832. Member of The Investment Association. Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ.

Who provides the Will writing services?

Hugh James is authorised and regulated by the Solicitors Regulation Authority (SRA Number:303202).

The information contained on this website is based on Hugh James' understanding of the law of intestacy in England and Wales only as at April 2014. The law in Scotland and Northern Ireland is significantly different. This is for information purposes and is not intended to be legal advice.

Who provides Family Life Insurance?

SunLife Family Life Insurance is provided by Scottish Friendly Assurance Society Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details can be found on the Financial Services register (registration number 110002). Registered Office: Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ. 

Who provides SunLife Pet Insurance

SunLife Pet Insurance is arranged and administered by BDML Connect Limited. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Who provides SunLife Home Insurance

SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

Who provides SunLife Car Insurance

SunLife Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority. Registered in England no. 03231094. Registered office Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.