• Guaranteed Over 50 Plan claims

    Here is all the information that you need to make a claim for a Guaranteed Over 50 Plan.

     
  • Making a claim by phone

    Call our UK call centre on 0800 008 6060

    Monday - Friday 8am-8pm.

    Our friendly, experienced team are here to help. Calls may be monitored or recorded for security and training purposes.

    The person making the claim will need to:

    • Confirm that the death has been registered and the death certificate has been received
    • Provide the death certificate entry number and registration district
    • Confirm that the death occurred on the UK mainland

    Our team will then guide you through the rest of the claims process.

    Making a claim in writing

    The person making the claim will need to send us:

    • The Policy Schedule
    • The name of the person making the claim and evidence of their entitlement to the policy proceeds
    • The name and date of birth of the policy holder
    • The original death certificate
    • The account number and sort-code of the bank account where the cash sum is to be paid
    • A copy of the policyholder's Will if there is one

    If any of these documents are not available, the person making the claim should call us on 0800 008 6060.

    This information should be sent to us at:

    SunLife
    PO Box 7054                                                     
    Willenhall                                                     
    WV1 9ZH

    Funeral benefit option

    If the Guaranteed Over 50 Plan comes with funeral benefit option, the person making the claim will need to contact Co‑op Funeralcare, Dignity or Golden Charter directly, depending on the plan provider. The name of the funeral provider will be available in the Welcome Pack received from the funeral provider.

    Making a claim for funeral benefit option from Co‑op Funeralcare

    To make a claim call either 0345 602 0075* (lines open Monday - Friday 8am-9pm; Saturday and Sunday 9am-5pm excluding public holidays) or a local Co‑op Funeralcare Funeral Home.

    Co‑op Funeralcare will need:

    • The full name and address of the policyholder
    • The SunLife policy number
    • Co‑op Funeralcare Funeral Planning number
    • The original death certificate 

    *Calls may be monitored or recorded for security and training purposes. Call costs may vary. Calling us on an 03 number will cost no more than a call to an 01 or 02 number, irrespective of whether you call from a landline or mobile. If you have inclusive minutes' with your package these calls are included, however you may wish to check with your call provider.

    Making a claim for funeral benefit option from Golden Charter

    To make a claim call you can call 0800 171 2077* (lines open Monday - Friday 9am-5pm).

    To process the claim, Golden Charter will need:

    • The full name and address of the policyholder
    • The SunLife policy number
    • The Golden Charter reference number
    • The original death certificate

    *Calls may be monitored or recorded for security and training purposes. 

    Making a claim for funeral benefit option from Dignity

    To make a claim call you can call 0800 456 1047* (lines open 24 hours a day, 7 days a week).

    To process the claim, Dignity will need:

    • The full name and address of the policyholder
    • The SunLife policy number
    • The Dignity reference number
    • The original death certificate 

    *Calls may be monitored or recorded for security and training purposes. 

    Not sure which funeral provider to ring?

    If you can't find what you are looking for, contact us so that we can help you get in touch with the right person.

    Phone

    Call our UK call centre on 0800 008 6060

    Monday – Friday 8am-8pm.

    Calls may be monitored or recorded for security and training purposes.